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Customer Support

Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A pop-up menu will appear. It offers thorough information about all the operations that you can carry out on the given page. Each popup appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide range of how-to video clips describing how to use our web hosting Control Panel. They're created for those of you who would like to see how things are getting done rather than just reading articles. Thus, anyone can quickly find their way around our web hosting Control Panel by merely watching our step-by-step tutorial video clips.


If you can't discover the answer you need, take a glance at our comprehensive Frequently Asked Questions database, which comprises questions asked by actual persons and offers real solutions. We frequently "revamp" our FAQ section with new Q&A's in an attempt to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions database either, we have a great team of technical support engineers available 24/7/365 and ready to help you with any question. Each support ticket you open will be replied to within sixty minutes (the average support ticket response time being about twenty minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 115882

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU


Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: